Learning & Performance Issues

Troubleshoot lessons, quizzes, and performance problems.

Lessons Won't Load

1. Refresh page (Ctrl+R or Cmd+R)
2. Close and reopen browser
3. Clear browser cache and cookies
4. Try different browser
5. Contact support if persists

Ms. Emma Not Generating Lessons

1. Ensure internet connection
2. Wait a few seconds (generation takes time)
3. Refresh and try again
4. Try different subject
5. Contact support if recurring

Quiz Won't Submit

1. Ensure all questions answered (if required)
2. Check internet connection
3. Try refreshing page
4. Clear browser cache
5. Try different browser

Slow Loading

1. Check internet speed
2. Close other browser tabs
3. Clear browser cache
4. Update browser to latest version
5. Disable extensions temporarily

Freezing or Crashing

1. Refresh page
2. Clear cache and cookies
3. Restart browser
4. Try different browser
5. Check device storage space

Quiz Feedback Not Showing

1. Try refreshing page
2. Ensure you submitted quiz
3. Wait a moment for feedback to load
4. Try different browser
5. Contact support if issue persists

Progress Not Saving

1. Refresh page to verify progress saved
2. Check internet connection
3. Ensure browser allows cookies
4. Try different browser
5. Contact support if data missing