Login & Account Issues

Troubleshoot common login and account problems.

Forgot Password

1. Click "Forgot Password?" on the login page
2. Enter your email address
3. Check email for reset link
4. Click the link and create new password
5. Log in with your new password

Tip: Check spam folder if you don't see the email

Can't Receive Verification Email

1. Check spam/junk folder
2. Wait 5 minutes and try again
3. Verify email address is correct
4. Contact support if still not received

Account Locked

Multiple failed login attempts lock accounts temporarily. Wait 15 minutes before trying again, verify email, or use "Forgot Password" to reset.

Email Not Recognized

Ensure you're using the email address you registered with. Use "Forgot Password" if unsure of email.

Password Issues

Password must be at least 8 characters with uppercase, lowercase, numbers, and special characters. Try resetting if you're having trouble.

Two-Factor Authentication

If enabled, you'll receive a code via email or SMS. Enter the code on the login page to complete authentication.

Account Recovery

If you've lost access:

1. Use "Forgot Password" to reset
2. Check all email addresses you might have used
3. Contact support with proof of identity

Mobile Login Issues

1. Ensure app is updated
2. Clear app cache and login again
3. Try logging in via website
4. Reinstall app if problems persist