Troubleshoot parent dashboard and progress report problems.
Child's Progress Not Showing
- Refresh parent dashboard
- Verify child is linked correctly
- Ensure child has completed activities
- Wait 24 hours for data to sync
- Check viewing correct child
Can't Link Child Account
- Verify child email is correct
- Ensure child account is created and verified
- Use correct invitation code
- Try sending new invitation
- Contact support if error persists
Not Receiving Weekly Reports
- Check spam folder
- Verify email in settings
- Ensure weekly reports enabled
- Verify child has activity to report
- Contact support if issue persists
Report Data Seems Wrong
- Refresh dashboard for real-time data
- Reports use data up to previous midnight
- Check child has completed activities
- Try clearing browser cache
- Wait 24 hours for data sync
Email Address Incorrect
- Go to account settings
- Verify and update email address
- Confirm new email address
- Check new email for weekly reports
Custom Report Settings Not Saving
- Ensure you clicked Save
- Try again in different browser
- Clear browser cache and try
- Contact support if persists