Parent Dashboard & Reporting Issues

Troubleshoot parent dashboard and progress report problems.

Child's Progress Not Showing

1. Refresh parent dashboard
2. Verify child is linked correctly
3. Ensure child has completed activities
4. Wait 24 hours for data to sync
5. Check viewing correct child

Can't Link Child Account

1. Verify child email is correct
2. Ensure child account is created and verified
3. Use correct invitation code
4. Try sending new invitation
5. Contact support if error persists

Not Receiving Weekly Reports

1. Check spam folder
2. Verify email in settings
3. Ensure weekly reports enabled
4. Verify child has activity to report
5. Contact support if issue persists

Report Data Seems Wrong

1. Refresh dashboard for real-time data
2. Reports use data up to previous midnight
3. Check child has completed activities
4. Try clearing browser cache
5. Wait 24 hours for data sync

Email Address Incorrect

1. Go to account settings
2. Verify and update email address
3. Confirm new email address
4. Check new email for weekly reports

Custom Report Settings Not Saving

1. Ensure you clicked Save
2. Try again in different browser
3. Clear browser cache and try
4. Contact support if persists